Our Re-Opening - August 1st

It's the announcement we've been waiting to share - it's almost time to dive back in! We are so excited to announce that we are re-opening on Saturday 1st August. In the next month, we are finalising the refurbishments that have been taking place (check out the photos below), and implementing the necessary changes so that we are ready to welcome you back!

Included below are all the details about bookings, lessons and what to expect upon our return.

​We are counting down the days and can't wait to see you back from Saturday 1st August!

Booking Protocols

To secure your spot, a booking must be made over the phone. If you previously had an active booking when we closed, you will need to call to rebook into your preferred day and time. 
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Our phone lines will be open from Monday 20th July.
Bookings can only be made with payment over the phone; unfortunately at this time we cannot accept bookings or payment in person.

Our phone line hours from Monday 20th July are:
Monday - Friday: 8am-12pm & 4pm-7pm
Saturday: 9am-12pm

I had an active booking when you closed, can I still have the same time?
All lessons must be rebooked over the phone. Lessons in August will not automatically carry over from bookings in March. We are running to a similar timetable we previously had but have had to reduce the number of classes we provide to meet current requirements. In the months we have been closed, we are also aware that our customers schedules have changed. To make it fair for all of our customers, all classes are currently empty and ready for you to secure a time and day that suits your current needs. 

Keeping You Safe

​In line with current requirements, and to help keep you safer, we are implementing the following health and safety measures:

What to Expect

Whilst we are so excited to be returning to some sort of normality when we re-open in August, you might find things a little bit different. With some restrictions still in place, such as social distancing on pool deck and a restricted number of customers, the pool won't be quite back to normal. And after such a long time of no swimming, you might find your child to be acting a little differently too. Here are just some of the scenarios we are expecting to see when we return:

• A regression in skills. Your child may have been doing an amazing job at mastering a skill before we closed, and upon return looks to have 'gone backwards.' This is to be expected! Our teachers are experts and ready to get them back up to speed and soaring once again. 
• A regression in fitness. Your child may have been powering through their squads pre-COVID, hardly breaking a sweat. Now it is likely that this won't come as easily to them, and it will take some practice to build their endurance back up. Our teachers and coaches are looking forward to working together with our students in an encouraging environment, adapting to their needs and fitness levels.
• Anxiety. It's been a long time between swims, and children are sensitive to change. What was once routine for some children, now feels like a new experience that they are apprehensive about. Perhaps they are wary of leaving you, or not confident in their abilities. Whatever their worries, our team of teachers and supervisors is on hand to help ease them back into the water and build up that trust and confidence once again. A hesitant swimmer is never a burden, and we are always happy to lend a helping hand and gentle words of encouragement.
• Excitement. We know we are excited to be back, and we are sure there are many little jumping jacks that feel the same way. With excitement though, it can be difficult to focus and we expect that especially during the first lesson it may take a little longer than usual to get settled. Our teachers look forward to seeing this eagerness and using their expertise to channel it into learning.
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If any of these scenarios sound like a possibility, please speak to our Supervisors who are on hand to help at all times. 

We strive to provide an environment that is positive, supportive and fun for our learners and encourage you to be patient, expect the unexpected and celebrate every success with your child - big or small!

New Look

Take a look at our Big Pool without any water! We have been busy doing maintenance work and are finishing off with a coat of fresh paint.